Can’t find your download?

Your files are yours the moment payment goes through: the page you see right after paying has a download button for each part, and so does your order confirmation email. Here is where to find them.

Search your inbox
Search for Firm & Fair in the inbox of the email address you used at checkout. Your order confirmation has a download button for each part. It can take a while to arrive; the page you saw right after paying has the same buttons.
Check the other folders
Look in Spam, Junk and the Promotions or Updates tabs. Mark the email as not spam so the next one lands in your inbox.
Open your order page
Your order confirmation email links to it: tap Your order page near the top. Your files are listed on that page.
Tapped it inside Instagram or Facebook?
Their built-in browser can fail to save a file. Tap ⋯ at the top right, open the page in your browser (Safari or Chrome), then tap the download link again.
On an iPhone
A PDF opens right in the browser: tap Share, then Save to Files. Saved downloads are in the Files app, under Downloads.
Still nothing? Email us
Write to support@getfirmfair.com from the address you ordered with, or include your order number. We send a fresh link within 1–2 business days.