Terms of service
Effective October 4, 2026
These terms cover your purchase of Firm & Fair (the Owner Edition, the Team Edition, the Policy Pack add-on and the Owner to Team upgrade) from Firm & Fair, which is a trading name of Emanuel Chereji, Hofmannsthalweg 20/1/4, 4030 Linz, Austria.
They are short on purpose. Anything a normal person would find surprising is in bold.
What you are buying
Firm & Fair (the Owner Edition, the Team Edition, the Policy Pack add-on and the Owner to Team upgrade) is a set of PDF guides and cards, editable Word (.docx) templates with PDF copies and, in the Team Edition, a PowerPoint (.pptx) training deck, for $197 USD (Owner Edition), $297 USD (Team Edition), $47 USD (Policy Pack) or $100 USD (Owner to Team upgrade), delivered by download.
$197 USD (Owner Edition), $297 USD (Team Edition), $47 USD (Policy Pack) or $100 USD (Owner to Team upgrade) is the total you pay. No Austrian VAT is added: for a download supplied to a consumer in the United States the place of supply is the United States (§ 3a Abs 13 lit a UStG 1994), so the sale is outside Austrian VAT. Nothing is shipped, so there is no delivery charge.
It is a one time purchase. There is no subscription, no recurring charge and no automatic renewal of anything, ever. If you are ever billed twice, that is a mistake, and emailing support@getfirmfair.com will fix it the same day.
Where we sell
Anyone can buy Firm & Fair, wherever they are. It is written for workplaces in the United States, and our prices are in US dollars.
You are welcome to read every page of this site from anywhere in the world. We do not block visitors by country and we do not redirect them.
Delivery
Delivery is automatic. The download link appears on the order confirmation page the moment your payment goes through, and the same link is emailed to you. Details are in our Shipping Policy.
What you may do with it
You get a personal licence to download Firm & Fair, keep it, read it, print it and use it for your own purposes, including inside your own household or your own team.
You may not resell it, republish it, upload it anywhere public, or present its contents as your own work.
The text, layout, and the Firm & Fair name remain ours.
Refunds
30 days, no conditions, full refund, and you keep the download. Email support@getfirmfair.com with your order number. The full policy is in our Refund Policy, and it does not add a single condition that this sentence does not have.
The statutory warranty, which is separate from the guarantee
The guarantee above is voluntary. Independently of it, Austrian law gives you a two year statutory warranty on digital content, and for the first year the law assumes a defect was present from the start unless we prove otherwise. We cannot exclude that and we do not try to.
So if Firm & Fair does not match how we described it, is missing something we said it contained, or will not open, tell us. That is a legal entitlement, not a favour.
What we promise, and what we do not
Firm & Fair (the Owner Edition, the Team Edition, the Policy Pack add-on and the Owner to Team upgrade) is written guidance. We stand behind the description of what is in it.
We do not promise you a particular result. What you get out of it depends on your own situation and what you do with it, and we have no way to control either.
Liability
We are liable to you for damage we cause intentionally or through gross negligence, and for any injury to life, body or health, without limit. None of that is excluded, and no clause here can be read as excluding it.
For ordinary carelessness in a matter that does not involve injury, our liability is limited to what you paid for Firm & Fair.
Nothing in these terms limits any right you have under the mandatory consumer protection law of the country you live in. Where that law gives you more than these terms do, that law wins.
Which law applies, and where you can sue
These terms are governed by Austrian law. That is a floor and not a ceiling: it cannot take away the protection that the mandatory law of your own country of residence gives you.
You keep every court you are entitled to use. If you want to sue us, you may do it in the courts where you live, and nothing here changes that. If we ever need to sue you, we will do it where you live.
Changes to these terms
If we change these terms, the new version appears here with a new effective date, and it applies to purchases made after that date.
A change never applies to a purchase you have already made, and continuing to use the site is not treated as agreeing to anything. The terms that govern your order are the ones that were on this page when you bought.
Contact
support@getfirmfair.com, answered within 1–2 business days. Postal address and full business details are in our Legal Notice.