Contact information

Effective October 4, 2026

Firm & Fair is the maker of Firm & Fair (the Owner Edition, the Team Edition, the Policy Pack add-on and the Owner to Team upgrade).

Email: support@getfirmfair.com

Website: https://getfirmfair.com

Business name: Emanuel Chereji, sole trader (Einzelunternehmen)

Postal address: Hofmannsthalweg 20/1/4, 4030 Linz, Austria

Email is the fastest way to reach us and it reaches the person who runs the business, not a queue. We answer within 1–2 business days.

What to include

For anything about an order, send the email address you used at checkout and your order number. That is enough to find you.

For a refund, that is the whole request. You do not need to explain why. See our Refund Policy.

For a missing download, say so and we will resend the link.

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Full business details, including trade licence and supervisory authority, are in our Legal Notice.